The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Respond to a family member's concerns about their child
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Provide observations about the child in the service as relevant Completed |
Evidence:
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Collate and present feedback and views of all workers involved with the child Completed |
Evidence:
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Discuss concern and identify key issue/s with the family member Completed |
Evidence:
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Discuss possible actions and reach a decision together Completed |
Evidence:
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Use appropriate communication strategies Completed |
Evidence:
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Acknowledge and address grievances and complaints
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Listen respectfully to person's concerns Completed |
Evidence:
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Inform people of avenues for complaint Completed |
Evidence:
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Identify investigate and discuss issues underlying complaint, according to guidelines Completed |
Evidence:
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Take action as quickly as required by the situation Completed |
Evidence:
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Explain complaint process and inform complainant of what can and can not be expected from process Completed |
Evidence:
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Refer complaint to appropriate procedures or forums as appropriate Completed |
Evidence:
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Effect resolution of complaints
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Ensure parties are clear about confidentiality and the rights of others and protect these during the process Completed |
Evidence:
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Seek advice as required Completed |
Evidence:
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Generate options and facilitate resolution Completed |
Evidence:
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Facilitate mediation between parties concerned as relevant Completed |
Evidence:
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Obtain resolution or an agreement to set aside issues Completed |
Evidence:
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Record process and outcomes according to the organisation's procedures Completed |
Evidence:
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Develop service
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Consider feedback about suggestions for improved practice or procedures and implement as appropriate Completed |
Evidence:
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Develop information to clarify service practices and procedures and provide as relevant Completed |
Evidence:
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